Standard Support

Standard support is available in three options, 120 hours, 60 hours and 30 hours per year.

Standard support contract

All ongoing support is provided on a contract basis.

A Standard support contract provides clients with:

  • Up to 120, 60 or 30 hours technical support each year via e-mail and telephone.
  • Technical support may include assistance with Jet Enterprise system configuration, plan structuring and creation, import/export processes, routine system management, and staff training. It may also include any other tasks deemed appropriate at the sole discretion of Obsidian Consulting Group.
  • Access to all upgrades to the Jet Enterprise core system released during the contract period including installation and testing
  • Assistance with integration of any additional Jet Enterprise modules purchased during the contract period
  • Access to all Jet Enterprise system documentation released during the contract period
  • Support Hours: 10am – 6pm Monday to Friday (Australian Eastern Standard Time, excludes Victorian Public Holidays